Recently, I have seen my OPay users that are complaining about their accounts being freezed. Although, they may not want to know the reasons behind it but all they're saying is "my OPay Account has been freeze, how can I unfreeze it?"
Freezing of OPay Account is prior to many things. Some of which includes violating the finance technology terms and conditions and suspicious activity on the account. However, users that are being freezed out of their account wouldn't care about the causes - instead, they'll start saying negative reviews about the fintech app.
In this article, I will highlight everything you need to know about OPay Account being Freezed, causes and how to unfreeze such OPay Account easily. But first, let's start with the reasons your OPay account is frozen.
Reasons OPay Account is Freezed
Although, it's rare to see OPay freeze you account. But in some cases, OPay may decided to freeze your account if the activities going on in your account won't favour you.
More so, OPay can also freeze your account if you violate the payment app terms and conditions. OPay is also adhering to authority and regulatory requirements.
So, if you're violating OPay's governing, you're pushing them to have issues with government. Hence, they might decide to kick you out of the platform or freeze your account for the main time.
Another reason why OPay might have decided to freeze your account is subjected to several suspicious login attempts into your OPay Account via app or web.
If someone is trying so hard and won't stop to try even if the password and PIN he's using is not correct, OPay will freeze such account pending the time the real owner come seeking for help.
The fact is that, if OPay doesn't freeze such account, during the trial, the person may guess your password right and access your funds - hope you know what that means?
Unauthorized transaction and fraud alert are also part of the reasons your OPay Account is frozen.
In a nutshell, your OPay Account is subjected to be freezed when the banking system notice suspicious activities (such as fraud, unauthorized transactions, and several incorrect login attempts) and violation of term of use on your account.
How to Unfreeze OPay Account
Getting your OPay account frozen can be really annoying, but don't worry, there's a way to fix it. This guide will show you how.
- Figure out Why: First, find out why your account got frozen. OPay might tell you why in a message. If not, you can ask OPay's customer service.
- Contact OPay Support: Once you know why it happened, talk to OPay's support team. Here's how:
- In the OPay App: Open the app, go to the Help Center or Support section, and find where to chat with support.
- On the Website: Go to the OPay website, find the Contact Us page, and choose how to reach them.
- Give Them What They Need: When you talk to support, be ready to give them what they ask for, like:
- Explain the problem clearly.
- Show them any messages you got from OPay.
- Give them any IDs they need to check your account.
- Answer their questions to help them understand.
- Wait for an Answer: OPay will check what happened and get back to you. It might take a bit depending on how complicated things are.
Extra Tips:
- Be nice and polite when talking to OPay support.
- Answer them quickly if they ask for more info.
- If you think it's a mistake, tell them clearly.
If you follow these steps and stay patient, you'll probably get your OPay account back and running soon.
The Bottom Line
Remember, OPay freezes accounts for a variety of reasons, including suspicious activities, incomplete KYC verification, and regulatory compliance, and the best way to unfreeze your account is by contacting the fintech customer care service.
However, it's important to be polite and professional when communicating with OPay customer support and respond promptly to any requests for information from OPay.
Don't make it difficult for the customer representative in charge to help due to the frustrations and aggressiveness of getting your account frozen you're tackling her/him with.
Lastly, once your OPay Account is unfrozen, know the reason it's frozen and keep off from such activities to avoid getting it freezed in another time.